Our FAQ section is designed to provide you with clear and concise information about our debt collection services. From general processes to specific questions, we have compiled the most common inquiries from our clients. Take a look around and find the answers you seek.

A debt collection company specializes in collecting debts on behalf of creditors. These might be debts left unpaid or overdue from individuals or businesses.

When you owe money to a company and fail to make your payments on the agreed timeline, the company may sell or assign your debt to a debt collection agency who will then take over the collection process.

Yes, you are still obligated to fulfill your debt obligations even after they have been transferred to a collection agency.

If you are unsure about the legitimacy of a debt, you can request a debt validation letter from the collection agency. This letter will provide information on the original creditor, the amount owed, and the date of the debt.

If you choose not to pay your debt, the collection agency has the right to report you to a credit bureau, which could severely impact your credit score and future borrowing potential. Legal measures might also be taken against you to retrieve the debt.

Yes, we are willing to negotiate repayment plans or even reduced settlements to aid in the recovery of the debt. However, each case is different and there's no assurance that negotiation will be successful in every instance. Lear more about installments

Upon provision of your case ID, your case will be shown with all the necessary payment information like bank address and reference code. You can also pay via credit or debit card.

A debt collector can contact others to try and locate you, but they’re not typically allowed to disclose information about your debt to anyone other than you, your spouse, or your attorney.

The United Nations Convention of 14 June 1974 on the Limitation Period in the International Sale of Goods, as supplemented by the Protocol of Amendment of 11 April 1980, entered into force on 1 August 1988 (see Article 44(1) of the Convention in conjunction with Article IX(1) of the Protocol). This agreement contains standardised limitation rules aimed at simplifying and promoting global trade. The general limitation period is four years in accordance with the provisions of the Agreement, whereby an extension is possible (Article 8, Article 22(2)). However, the maximum limitation period of ten years may not be exceeded (Article 23).